Yes! We are available online and offline. Please come visit our Showroom to see everything in person. We are located on 37 W. 28th Street (Between Broadway & 6Th), New York, NY 10001. (See here)
COULD WE ORDER ONLINE AND PICK IT UP IN YOUR STORE?+
Yes, please choose 'pickup in the store' when checking out. You will receive an email confirmation when your order is ready for pickup.
I AM HAVING TROUBLE REGISTERING ONLINE.+
Please email us an info@wonatrading.com so we can send you a registration form via email.
WHAT SHIPPING COURIER DO YOU USE?+
We use both FedEx and UPS, however if you wish to use a specific Courier, please state so in the comment section.
WHAT COURIER DO WE USE WHEN WE SHIP INTERNATIONALLY?+
We use FedEx, UPS, USPS, or DHL. You must state so in the comment box when checking out if you want us to use a specific courier. First, please check out with our FedEx rate online, then when we are ready to ship out your order, we will see which Courier has the best rate for your location.
HOW MUCH DO I HAVE TO PAY FOR TAXES AND DUTY?+
Usually depends on the invoice amount. Please email or call us for more information.
DO YOU SHIP VIA USPS?+
Usually depends on the invoice amount. Please email or call us for more information.
We only ship to Hawaii and Alaska and for some International Countries. We do not recommend shipping via USPS. All USPS packages are not insured and we are not liable for any lost or damaged packages. This applies to both in store and online purchases.
DO YOU SHIP TO PO BOXES?+
NO, FedEx or UPS do not ship to PO BOXES. However, we will ship to PO BOXES via USPS if you reside in Alaska or the Virgin Islands.
DO YOU SHIP OUT ORDERS OVER THE WEEKEND?+
We are open 6 days and do pack, prepare and ship orders over the weekend, however your package will most likely go out on Monday, if FedEx or UPS does not pick up on Saturday.
DOES FEDEX OR UPS DELIVER ON SATURDAYS?+
Only FedEx will deliver Saturdays for Residential ground deliveries. Please see schedule: FedEx Residential Ground Delivery times are from Tuesday - Saturday. Commercial Ground Deliveries are from Mon - Fri. All UPS Ground Delivery hours are from Mon - Fri. But for ALL Express Shipments with FedEx or UPS, you can request Saturday delivery at an additional cost. Please write in the comment box when checking out if you want a Saturday delivery. Our Representative will call you if we have any questions.
DO YOU TAKE PHONE, EMAIL OR FAX ORDERS?+
We are always here to help. Please call, email or fax us with your orders. You must write your name, your Business name , phone number, the item numbers and quantity. Please Note: This is not available if you do not have an order history with us. All security measures are taken and cannot accept credit cards over the phone w/o and authorization form being filled out.
HOW DO I ADD ITEMS TO MY EXISTING ORDER?+
Please email (info@wonatrading.com) or call us (212-725-3616) and one of our Representatives will assist you adding or changing items to your existing order if it has not already shipped. Also, please have your payment readily available.
DO YOU TAKE SPECIAL ORDERS?+
Yes! Please email us with the item you are inquiring about. If the item is available in our warehouse, no minimum amount is required. However, if not, a minimum of 10 dozen in most cases are required with a 30% deposit. There is a lead time of 3-6 weeks for delivery.
HOW OFTEN DO YOU RESTOCK ITEMS?+
For most items that were very successful will usually be restocked right away. For restock requests, please give us an email with the item number and we can give you a restocking date if any.
CAN WE DOWNLOAD AND USE YOUR PICTURES?+
Yes! If you have an order history with us, you may use our photos for Business purposes only!
WHAT FORMS OF PAYMENT DO YOU ACCEPT?+
We accept all major credit cards and PayPal. For International Customers, we also take Wire Transfers and Western Union if and only if PayPal is not available in your Country. Please contact us if you do not see that payment option during checkout.
MY CREDIT CARD IS NOT WORKING ONLINE AND I KEEP GETTING AN ERROR MESSAGE.+
Please make sure you drop down the correct billing address under the payment section. Also make sure that your billing address matches the credit card address on file. This may prevent your card from working online. Please call us if you are still having trouble.
WHY IS MY PACKAGE NOT TRACKING?+
Please track all packages after 5:00PM EST. You should be able to see movement then. If you still do not see it, please contact us.
HOW DO I RETURN AN ITEM?+
Please email us with your order number and item number and a brief reason for return. You must get confirmation and instructions before you ship anything back to us.
DO I NEED AN RMA NUMBER?+
No, but you must get confirmation from the Returns Department. Please email us info@wonatrading.com.
HOW LONG DOES IT TAKE FOR A RETURN TO GET PROCESSED?+
We will usually process all returns within 7 days from receipt.
WHAT IS A WONA STORE CARD?+
It is a rewards system program/card. Please ask to register for one in our store so you can earn points / Wona dollars. The more you purchase, the more Wona Dollars you will earn. After you accumulate $10.00, it is ready to redeem either online or in store. You must let our Representative know to link your card with your online account.
IF I CREATE A STORE MEMBERSHIP CARD, DOES IT CREATE AN ONLINE ACCOUNT AS WELL?+
No. Even though you signed up for a Wona card in the store, you must register online separately. After you register online as well, we will combine both accounts.
DO YOU HAVE A DISCOUNT PROGRAM?+
We have a 7% discount on discountable items for orders over $500. We also offer a 10% discount on items purchased by the dozen, if available, which is already included in the dozen pricing shown. Orders that are over $500 and include dozen priced items will only get the 10% discount as that is greater than the 7% offered but the remaining discountable items will receive the 7% discount.
I HAVE OTHER QUESTIONS AND CONCERNS.+
Please email (info@wonatrading.com) or call us (212-725-3616) with any questions or concerns you may have. We are always here to help.
